Shipping
Shipping is calculated upon checkout:
Cost will depend upon the quantity and types of items being ordered. Shipping cost will not depend upon shipping destination (though some state specific taxes or fees may apply, see below). Should you decide to cancel your order due to shipping cost, you may do so before final submission of your order.
Shipping & Handling costs and other fees:
These are an approximation of actual postage across all orders we ship, and may be more (or less) than the actual postage of your package. Shipping costs begin at $14, if Express (overnight to most locations) shipping begins at $45, then a per item charge ($.50 or $.80) is added based upon type (size) of plant ordered. Because of their weight and high shipping costs, an additional fee is added for shipping potting soil or large supply items to some distant locations. Shipments made to addresses within NY state must be charged 7.5% sales taxes. Shipments made to certain states (AZ, CA, HI, ID, MT, OR, UT, WA) must have an additional USDA label attached to the package. A "USDA" label charge (4% of value before shipping) will be charged for shipments to those states. We do not make a profit on shipping, handling and fees--only on the plants and merchandise we sell! For shipping November 13 - April 1 we guarantee safe delivery of plants only when shipped by Express and signed for upon delivery.
When we ship:
Typically, all orders received by 10 am ET Friday are shipped the following week, unless instructed otherwise. Orders are placed in mail on Tuesday (sometimes Wednesday), as our weather permits. If you must change or cancel our order you must do so by 9 am of the Monday of the week of shipment. We begin packing orders early Monday and will charge your account prior to this. You should receive your order late in the week of shipment (the week following your order submission). If we must delay shipment of your order, we will contact you either by phone or email. Order details can be viewed by accessing your account.
How we ship:
Because we are shipping live plants, sensitive to both extreme heat and cold, we ship in insulated boxes. Smallest orders are shipped in 8x8x8" boxes or 12x12x8" boxes. Larger orders in 18x12x8" or 24x13x8" boxes. Plants are sent in corrugated cardboard boxes, with insulated foil liners we have custom-made to fit our medium and large boxes. For small orders, and depending upon the plants being shipped and their destination, we use a small amount of fiberglass insulation to line the box and protect plants. If you are highly sensitive to this material, take precautions when unpacking (or choose not to order from us).
We will ship by the "best available method" for your area--either via US Postal Service or by UPS. If you have a PO Box, we strongly suggest shipping to this address, since this is the safest place for your package. We are not responsible for packages not delivered if invalid US mail address or no mail receptable available! Sorry, but we cannot ship via other carriers.